How to win friends and Influence people

After I've read through so many titles, this is another strongly recommended book as published in the blog title is a must read, and I say must because it will definitely help anyone in any aspect when you are interacting with people. This book was written by Mr. Dale Carnegie over 70 years ago and until today, the content is still solid and practical. In fact, the best part of this book is they even summarize it in such a simple phrase for every chapter that I would like to take this opportunity to share with you all.

Part one - Fundamental techniques in handling people:
1. Don't criticize, condemn or complain.
2. Give honest and sincere appreciation.
3. Arouse in the other person an eager want.

Part two - Six ways to make people like you:
1. Become genuinely interested in other people.
2. Smile.
3. Remember that a person's name is to that person the sweetest and most important sound in any language.
4. Be a good listener. Encourage other to talk about themselves.
5. Talk in term of the other person's interest.
6. Make the other person feel important - and do it sincerely.

Part three - Win people to your way of thinking;
1. The only way to get the best of an argument is to avoid it.
2. Show respect to other person's opinions. Never say, "You're wrong."
3. If you are wrong, admit it quickly and emphatically.
4. Begin in a friendly way.
5. Get the other person saying "yes, yes" immediately
6. Let the other person do a great deal of the talking.
7. Let the other person feel that the idea is his or hers.
8. Try honestly to see things from the other person's point of view.
9. Be sympathetic with the other person's ideas and desires.
10. Appeal to the nobler motives.
11. Dramatize your ideas.
12. Thrown down a challenge

Part four - Be a leader:
1. Begin with praise and honest appreciation.
2. Call attention to people's mistakes indirectly.
3. Talk about your own mistake before criticizing the other person.
4. Ask questions instead of giving direct orders.
5. Let the other person save face.
6. Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise.
7. Give the other person a fine reputation to live up to.
8. Use encouragement. Make the fault seem easy to correct.
9. Make the other person happy about doing the thing you suggest.

Do go through the book by yourself and you'll learn much much more from there. This is another great book introduce by my friend, Yeow Chuan.